Related:
Google Is Rolling Out Quote Request Buttons on GMB for Branded Searches
1. Sign into your Google My Business management area here and confirm your Google account is properly managing the business on Google Maps:
https://www.google.com/business/
2. Install the Google My Business app one your smart phone.
App Store:
https://itunes.apple.com/app/id853371601?mt=8
Google Play:
https://play.google.com/store/apps/details?id=com.google.android.apps.vega
3. Enable “Messaging” from within the smart phone app.
Done! Now, your potential customers can send you an electronic message, while doing a Local Google (Maps) search, from their phone.
FYI: this runs separately from your existing email and SMS apps, all within Google's ecosystem.
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